Shipping & Delivery Policy
Last updated:12/20/2020
When will my order be shipped?
We work to fulfill our orders as promptly as possible. Our warehouse begins processing your order within 3-7 business days after it is submitted. Keep in mind that packages aren’t transported over weekends or local public holidays. Please note that our expected time frames are estimates and can vary due to factors outside of P.RJJANG97, and the courier’s, control.
*Please note that if you order customization services your bag won’t be shipped until the art is done by the designer.This can take up to 14 days, and can vary depending the quantity of orders pending to be made custom by our designer.
From where are orders shipped?
All of the orders are being shipped from Puerto Rico/New York.
Orders that are custom made could be shipped from our warehouse in New York or directly from our designer in New Jersey.This will vary upon the demand of this service.
Shipping Exclusions
Unfortunately, due to shipping exemptions, if your country is not available in our checkout, we are unable to ship there at this time.
We also cannot ship directly to APO / FPO, PO BOX or Parcel locker addresses. Since we cannot track packages after their arrival at these drop - off points, we are reluctant to make shipments that may be misdirected or lost.
What happens if I place the wrong address?
Please contact us as soon as possible so we can try and change it before the order is shipped. If the order has been shipped we are no longer responsible for the package and you will not qualify for a refund. If the package is returned to us by USPS, we will gladly shipped it to the correct address (You will be responsible for any extra shipping cost)
Will I have to pay international taxes and duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
P.RJJANG97 cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
Customers that will place an order with a Puerto Rico or U.S delivery address, should not be subject to import duties as we will ship the products from our warehouse in Puerto Rico & New York.
Whole Shipment
We do not make partial shipments which means that we will wait to ship until all the products you ordered are available. Unfortunately, we are not able to facilitate customers picking up their orders directly.
Will I receive a tracking number?
Yes! Once your order is processed and ready to be shipped you will receive an email with the tracking number.It is very important that you have access to the email you are using when placing the order, since this is where you will receive your tracking number.
Please remember once the package has been shipped and is in the hands of USPS we are not responsible for the delays, damages or missing packages. Please contact your local USPS office to resolve any issues. Feel free to email us at [email protected] if you're unable to resolve the issue.
Can I return or exchange an order?
Our shop has a No Return No Exchange Policy. If you have an issue with your order please contact us at [email protected]
Can I cancel my order?
We are unable to cancel orders due to the orders being automatically entered. If there is an issue with your order, please contact us through our facebook messenger or leave us a message on the Contact tab,located at the bottom of the website immediately.